Cookie policy
How PhotoPort uses essential cookies.
This page explains the small number of browser tokens we use, why customer records stay in the PhotoPort database, and how optional analytics is controlled.
Last updated: 20 July 2026
PhotoPort keeps setup drafts, PhotoPort AI conversations, checkout details, customer messages, and signup-source records in its database. The browser carries only essential signed tokens for authentication, security and short-lived workflow access, plus optional analytics cookies after consent.
In plain English
- Essential signed tokens keep sign-in, PhotoPort AI continuity, security and checkout working.
- Clearing this browser does not delete setup progress, support history or saved customer records from PhotoPort.
- Optional analytics only loads after you choose to accept analytics in the cookie banner or settings.
- You can use PhotoPort if you reject optional analytics.
- You can reopen cookie settings from this page and change your analytics choice.
Cookie and database categories
| Category | Examples | Why we use it | Choice |
|---|---|---|---|
| Essential account and security | PhotoPort session cookies, Clerk authentication cookies, the signed photoport_ai_visitor conversation token, admin session cookies, anti-abuse and security records. | To let you sign in, resume one PhotoPort AI conversation across pages and communication methods, keep your account secure, protect the portal, and stop misuse. | Always on because the service cannot work properly without them. |
| Essential checkout and billing | Stripe checkout references, a signed photoport_checkout_intent token, database-backed junior consent, billing return information, and the short-lived photoport_voice_attribution cookie after you choose a voice-assistant package button. | To retrieve the correct database record, complete payment, apply your package, support Apple Pay or card checkout, and bring you back to PhotoPort. | Always on when you use checkout. |
| Database-backed setup and support | Saved setup drafts, original starter-photo references, one database-backed PhotoPort AI transcript and memory record, support cases, account-scoped signup source and journey events, admin contact drafts, account popups, and your privacy-choice audit. | These operational records live in PostgreSQL so the service can recover progress, provide support, and understand which PhotoPort journey an account used. | Always on for the relevant feature under our contract and legitimate interests in operating and improving PhotoPort. |
| Optional analytics | Google Analytics and, only after analytics consent, the 30-day signed photoport_voice_visitor HttpOnly cookie. The voice visitor identifier is not stored in localStorage or another script-readable browser store. | To understand which pages, adverts, voice enquiries, and product steps are working, including a later same-browser sign-in. | Off until you accept analytics. You can change this later. |
Analytics and advertising measurement
PhotoPort may use Google Analytics to understand visits, sign-ups, checkout starts, purchases, and product flow. Analytics is optional. It only loads after you accept it. If we add advertising pixels or extra campaign measurement later, they must follow this same consent approach unless the law allows a different basis.
How to change your choice
Use the button below to reopen PhotoPort cookie settings. Clearing cookies and site data may sign you out or end a short-lived checkout or support-view session, but it does not delete setup progress or PhotoPort AI history stored in PhotoPort's database. Unattached guest conversations expire after 180 days; account-linked conversations are removed with the account.