The rules for using PhotoPort.

What PhotoPort is

PhotoPort helps customers create starter modelling and personal portfolio materials from their own reference photos. Depending on the route chosen, this may include starter images, paid portfolio images, extra looks, full-body images, Z-card support, downloads, sharing tools, setup guidance, and customer support.

PhotoPort is not a modelling agency, casting agency, employer, talent manager, financial adviser, immigration adviser, or legal adviser. We do not represent you to agencies or guarantee paid work, castings, agency signings, travel, income, social growth, or any particular career result.

Accounts and eligibility

• You must give accurate account, contact, age, guardian, payment, and profile information.
• You are responsible for keeping your login and email account secure.
• You must not create accounts using someone else's identity or photos without permission.
• The free starter set is limited to one genuine claim per person and household device. You must not create extra accounts, use email aliases, conceal your connection, clear device data, or reuse photos to obtain additional free images.
• PhotoPort is not intended for children under 13.
• Customers under 18 must use PhotoPort with parent or guardian involvement.
• We may pause, refuse, or close accounts where we believe there is abuse, fraud, unsafe content, misuse, or a legal risk.

Photos you upload

You must only upload photos that you have the right to use. The photos should show the person the account is for, should not include people who have not consented, and must not include nudity, sexual content, underwear or revealing swimwear shots, illegal content, private documents, violence, hate, or anything designed to mislead, harass, impersonate, exploit, or harm another person.

You give PhotoPort permission to use your uploaded photos, profile details, and choices only as needed to provide and support the service, create your PhotoPort results, process retakes or removals, secure the portal, and keep business records. Our use of your personal data is explained in the Privacy Notices.

Generated photos and permitted use

PhotoPort results are personalised digital outputs. You may use your generated photos for personal portfolio use, modelling or casting outreach, social media, personal branding, and related self-promotion, provided you follow these Terms and the law.

You must not use PhotoPort outputs for unlawful activity, scams, fake identity documents, adult or sexual services, political advertising, regulated professional claims, harassment, impersonation, or to suggest that a brand, agency, person, or organisation endorses you when they do not. You must not resell PhotoPort as a competing image-generation service or remove PhotoPort watermarks where a feature is intentionally watermarked.

Packages, payments, and split payments

Prices, package contents, and payment routes are shown at checkout and on the plans page. Taxes, currency conversion, and payment-provider charges may vary by location or payment method. Card details are handled by Stripe or the payment provider shown at checkout. PhotoPort does not store your full card number.

If you choose a split-payment route, you authorise the scheduled second payment shown at checkout. The split route is a finance-style way to pay in more than one payment. It is not an indefinite membership. Access or final deliverables may depend on the second payment clearing.

Cancellations, refunds, and digital work

Because PhotoPort creates personalised digital images and starts work from your uploaded photos, cancellation and refund rights can be different from a physical product. If you pay and then change your mind before production or generation work has started, contact support@photoport.us as soon as possible.

Once you ask us to start creating personalised digital results, and once production, generation, review, retake, or fulfilment work has begun, payments are generally non-refundable except where required by law, where we agree otherwise, or where there is a genuine service fault that we cannot reasonably fix. This does not limit any mandatory consumer rights that apply to you.

If something goes wrong, contact us first. We may offer a retake, replacement, correction, account credit, partial refund, or full refund depending on the issue, package, work already completed, and your legal rights.

Results, retakes, and availability

PhotoPort results depend on the quality, clarity, lighting, angles, clothing, and accuracy of the photos and details you provide. We do not promise that every image will be perfect, identical to a studio photoshoot, accepted by an agency, or suitable for every casting, brand, platform, or use case.

If a paid set has a clear service issue, contact support before using the outputs. Depending on the package and issue, we may review the set, suggest better starter photos, provide a retake route, correct a fault, or offer another remedy where appropriate.

We aim to keep the service available, but we may pause access for maintenance, provider issues, safety checks, payment issues, abusive use, or circumstances outside our control.

Privacy, cookies, and communications

Our Privacy Notices explain what personal data we collect and how it is used. The Cookie Policy explains essential security cookies, server-side checkout and support records, and optional analytics. You can opt out of promotional email using the unsubscribe link in the message, and opt out of marketing or reminder SMS using the opt-out route shown in the message, or by contacting support.

Deleting or closing an account

To request deletion of your PhotoPort account, email support@photoport.us from the email address on the account. After we verify the request, an authorised PhotoPort administrator completes the deletion. Customers cannot delete accounts directly from the portal. Deletion removes or de-identifies account data we no longer need, but we may keep limited records where needed for payment, tax, fraud-prevention, legal, support, security, or backup reasons.

Our liability

Nothing in these Terms excludes or limits liability where the law does not allow that, including liability for fraud or for mandatory consumer rights. Subject to that, PhotoPort is not responsible for lost opportunities, lost income, reputational harm, agency decisions, casting decisions, platform decisions, indirect losses, or issues caused by inaccurate information, unsuitable uploads, third-party services, or misuse of the outputs.

Law, changes, and contact

These Terms are governed by the laws of England and Wales, except where mandatory local consumer law gives you rights that cannot be changed by contract. If you are based in the United States, your mandatory state and federal consumer rights still apply.

We may update these Terms when the service, law, payment routes, or product features change. The latest version will be posted here with the updated date. For questions, refunds, complaints, privacy requests, or support, email support@photoport.us.